Effective date: November 4, 2026
Who we are
CrownForge LLC ("we," "us," "our") makes Emberhall (emberhall.app), Questwright (questwright.app), CrownCade (crowncade.com), SumoNerd (sumonerd.com) and the CrownForge site and client portal (crownforge.work). Each product has its own accounts: signing in to one does not sign you in to another, and deleting one account does not delete the others. This policy applies to all of them. The section for the product you use explains what is different there.
What we collect
- Account details: your name or username, email address, and password. Passwords are stored only as a one-way hash, so we can't read them.
- Sign-in with another service: if a product offers it and you choose it (Google, Facebook, Discord or Twitch), we receive the basic profile that service shares, such as its account ID, your name, email address and picture. We don't ask for your contacts, friends, posts or messages.
- What you put in: the content you create or enter in the product, as described in that product's section.
- Messages to us: what you send through a contact, help or bug-report form, with the name and email you give.
- Technical information: server logs (IP address, browser type, pages requested and times), used to keep the service running and secure and to fix problems.
How we use it
- To run the product and the features you use.
- To keep accounts secure and to prevent fraud, cheating, spam and abuse.
- To answer you when you contact us.
- To send account and service emails, such as sign-in links, password resets and notices about these policies.
- To process payments, where a product charges for something.
- To understand how the product is used, so we can improve it.
- To meet legal obligations.
We don't sell personal information. The CrownForge portal shows no ads. Some of our other products do show ads, and each product's own privacy policy explains how they work.
How we learn from usage
We record how our sites are used, such as which pages are visited and which buttons are clicked, using our own code on our own servers. Our network provider gives us an anonymous page count that uses no cookies. We don't send our usage records to analytics companies or give them to advertisers.
Who we share it with
- Service providers that run parts of our products for us, and only what each needs: hosting (servers in the United States), our network provider, an off-site backup provider in the United States (backups are encrypted before they leave our servers), an email delivery provider, and, where a product uses them, a payment processor, a text message provider, an AI service provider, a mapping provider, a spam-check service or a background check provider. The product sections say which ones apply. Card details go to the payment processor; we don't see or store them.
- Sign-in services you choose, for the sign-in step.
- Other people, where the product is built for it: for example a public profile or leaderboard, or the organization you volunteer for. The product section explains what others can see.
- Legal reasons: when the law requires it, or to protect people's safety or the security of our services.
- Business transfer: if CrownForge LLC or a product is sold or merged, information moves with it under this policy.
Marketing email
Where a product offers it, we send news about that product, or about other CrownForge products, only if you turn it on. It is off unless you choose it, and you don't need it to use the product. You can turn it off at any time from the unsubscribe link in any marketing email or from your account settings. We keep a record of each choice (on or off, when and where) while you have an account. We don't send marketing email to anyone we know to be under 18.
Cookies and storage on your device
We use the cookies our products need to work: keeping you signed in, protecting the sign-in step, and the product-specific uses listed in each section. We don't use third-party analytics cookies. The CrownForge portal sets no advertising cookies. Where another of our products shows ads, advertising cookies may be set as that product's privacy policy describes.
How long we keep it
- Account information and what you create: until you delete it or your account, unless the product section says otherwise.
- Server logs: up to 90 days.
- Messages you send us: as long as we need them to handle your message.
- Backups: we back up our databases to protect against data loss. Hourly backups are kept for 2 days and daily backups for 30 days, and weekly backups stay on our own secured storage for about 3 months. We also keep an encrypted copy off-site in the United States, which can hold on to them for about 3 months longer, so any backup is gone within about 6 months. Information you delete can stay in a backup until that backup expires. We use backups only to recover from a failure.
- Aggregated statistics that can't identify you may be kept longer.
Your choices and rights
You can see, correct, download or delete your information from your account where the product offers it, or by contacting us. Depending on where you live, you may have more rights, such as the right to know, access, correct, delete or move your personal information, or to object to some uses. Contact us to use them. We won't treat you differently for asking.
Security
We take reasonable steps to protect your information, including encrypted connections, hashed passwords and access limited to the people and systems that need it. No system is perfectly secure. If a breach affects your information, we'll notify you as the law requires.
Children
Our products are not meant for children under 13, except where a product section describes a parent or guardian's involvement. We don't knowingly collect personal information from a child under 13 without a parent's consent. If you think a child has given us information, contact us and we will delete it.
Where your information is processed
CrownForge LLC is based in Pennsylvania, United States, and our servers are in the United States. If you use our products from outside the US, your information is processed in the US.
Changes to this policy
We may update this policy. We'll post the new version here with a new effective date. For a significant change, we'll also show a notice in the product, and we may ask you to accept the new version. Continuing to use the product after a change takes effect means you accept it.
Contact
Privacy questions and requests: [email protected]. Everything else: the product's contact page.
CrownForge (crownforge.work)
What the site and client portal collect, in addition to the base policy
- Contact form: your name, email, topic and message. A spam-check service checks each submission.
- Client portal: if we work with you, we invite you to a portal account (your own login for crownforge.work only). It holds your business and contact details, your projects and website requests, quotes, invoices and payments, subscriptions such as website Care plans, and documents and messages you share with us. Payments go through our payment processor.
- Business contacts from public sources: to reach businesses that may want our services, we collect business contact details that businesses publish themselves (business name, website, public email and phone). Ask us and we'll remove yours and stop contacting you.
- We may use an AI service provider to help us read documents and messages you send us.
How long we keep it. Client records, invoices and payment records are kept as long as needed for our work together and for financial and tax records, generally 7 years.